Kit Feature
The Hidden Downsides of Link Triggers
In my previous newsletter, I explained the benefits of using link triggers to automate certain aspects of your Kit email marketing system – but I also mentioned there were a few caveats to be aware of – in this edition, I’ll point them out to you.
Link triggers in Kit can feel like magic – click a link, and your subscriber gets tagged, dropped into an automation, or sent a resource. They’re powerful, simple, and one of the fastest ways to segment your list.
But there’s a catch – they’re not always perfect.
And if you’re not careful, link triggers can cause confusion, for you and your subscribers!
1. False positives from automated clicks
Some email security tools (especially in corporate mail systems) automatically “pre-click” every link in an email to scan for threats. Kit doesn’t know the difference – it registers a click, and your link trigger fires.
That means a subscriber can end up tagged or added to an automation even if they never touched the link (or even opened the email!).
The only way around this is to introduce another resource to take subscribers to, as an intermediary step (e.g. a confirmation/landing page), before clicking on the button/link.
2. ‘Accidental’ clicks from subscribers
Not all false triggers come from bots.
Sometimes a subscriber is just curious, or taps by mistake on mobile. If your automation assumes that a click means a genuine interest, subscribers can end up in a sequence or automation that doesn’t make sense for them.
Again, an additional step could eliminate this one from happening.
3. Tag clutter and confusion
Each link trigger usually needs a new tag. If you’re not deliberate about naming and organising them, your tag list can become a mess of one-off actions, making it harder to keep track of what each does in your Kit account.
When using tags as triggers to kickstart another automation, it’s good practice to use a naming convention that makes it obvious (to you) that they will trigger another action.
For example, in my Kit account, prefixing a tag name with ‘TT-‘ would tell me that it was a ‘Trigger Tag’, so I’d assign it to subscribers with caution.
A tag that let me know someone was interested in my course might look like this; ‘Interested in Course‘.
A tag that let me know someone was interested in my course, and when applied, adds them to an automation (including an email sequence), might look like this; ‘TT-Interested in Course‘.